Terms and Conditions

Stacey Ogden's Homemade will be referred to as "SOH"

SOH products are not intended to diagnose, treat, cure, or prevent any disease.

Shipping 

Though shipments usually go out sooner, please allow 2 weeks for orders to be processed, packaged and shipped. If buyer has a rush order please notify SOH through email and SOH will exert extra effort to try to get the order out sooner. Shipping/handling charges will be calculated and added to your order total when the order is ready to ship. At this time an invoice will be provided by email with payment due upon receipt. Orders will not be shipped until payment is received. SOH reserves the right to use discretion as to the carrier to be used on any shipment. Buyer’s preferred carrier may be used if agreed to assume any additional transportation charges. When orders are shipped, a tracking number is provided through email. Orders will be shipped to the address provided by the buyer, therefore, buyer must provide the correct shipping address when placing an order. SOH is not responsible for any lost items due to incorrect addresses. If the order is returned to SOH due to an invalid or incorrect address, the buyer will be responsible for additional shipping fees and must pay for fees before order can be reshipped to the correct address. Please be aware that SOH is not responsible for any shipping errors made by the postal service or for orders lost or stolen during transit. Once your order leaves SOH’s facility and is in the hands of the shipping carrier, SOH is no longer responsible for it and it is out of SOH control. SOH cannot refund or replace items that do not make it to you.  

  Buyer Pickup 

Most orders are ready within 5-10 business days. Please provide preferred pickup times and days at time of order. If this is not possible, please give no less than 24 hour advance notice of the preferred pickup times and days by email.  SOH will send a confirmation of the approved pickup time and day. SOH can be easily contacted through email or by phone. Please refer to the ‘Contact Us’ page on the website www.StaceyOgdensHomemade.com.

Cancellations/Changes 

Cancellations or changes to orders must be submitted via email before the order has been shipped.  After  the order has been marked as shipped no cancellations or changes will be accepted.

Nature of Handmade Products 

All of SOH products are handmade. Due to the nature of SOH’s  production method, each product may vary slightly.  

Returns/Exchanges

If you have any questions about SOH products, please contact SOH prior to ordering. If you are not happy with a product, we will provide a full refund after we receive the product back.  Buyer pays return shipping.  If a product is damaged or defected we will send a free replacement after inspection and written approval.  Please contact us at stacey@staceyogdenshomemade.com

Privacy Policy 

SOH will not sell or share your information with any party unless legally obligated to do so.   Comments and Questions 

SOH can be contacted through the contact page at www.StaceyOgdensHomemade.com, email stacey@staceyogdenshomemade.com, or by phone at 916-585-3764